Refund and Returns Policy

General Policy

logshop strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the terms set out below.

Eligibility for Returns

Time Frame

All return requests must be submitted within 30 calendar days of the delivery date. Returns received after this period will not be accepted.

Condition of Items

Returned products must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that have been altered, damaged, or worn will be deemed ineligible for a refund.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (971) 435-7636‑7636. Provide your order number, the reason for the return, and any supporting photos if applicable. Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping Costs

Unless the return is due to a defect or an error on the part of logshop, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

Refunds

Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable shipping charges.

Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired product. Exchanges are subject to product availability.

Non‑Refundable Items

• Custom‑made or personalized products
• Gift cards and digital download codes
• Final‑sale clearance items

User Responsibilities

Customers are responsible for providing accurate contact and shipping information. Failure to do so may result in delayed or undeliverable returns. You must also comply with all applicable local laws regarding the import, export, and resale of returned goods.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (971) 435-7636‑7636
• Address: 6190 Southwest Madison Road, Portland, Oregon 97212, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the United States and the State of Oregon. logshop reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.